trial help
did this box open?
YES
​the text options are:
​1​
​Microphone is checking.
No microphone detected.
​​2
Microphone is checking.
Microphone is detected but not running.
​3
Microphone is checking.
Session state: Active
Microphone is running.
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if you get option 3 with your choice of software actively running (teams, google meet, etc) then you have succeeded. ​
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if you can only get option one (please note the trial software runs then gives an output, you'll need to run the program again to get a different outcome) then go to advanced troubleshooting.​
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NO
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try and run the software again by double clicking on it.
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If it fails to load any message from windows or your antivirus try right clicking on the "Trial.zip" folder and selecting the option to extract all. this should create the folder: "Trial" open it and try and run the trial.exe within.
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IF this fails to work, delete these downloaded trial folders and attempt to redownload the software. then repeat the steps.
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If this still fails to work check if your antivirus has quarantined the driver and create an exception for it.
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then try and run the software again
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